If you have any issues with our website please let us know as soon as possible. When reporting an issue, please provide the following information to assist our web team in fixing the issue:
- Issue details
- Web browser details (e.g. Chrome, Internet Explorer, Firefox, Safari, Edge)
- Device details (e.g. mobile, PC, Mac)
Shipping is £4.95 including VAT to most of the UK mainland.
For orders over £50 Shipping is free of charge*.
*Price includes VAT and is only available to England, Wales and southern Scotland.
Shipping is £24.95 inc VAT.
Orders over £70 can be shipped out at a discounted price of £16.95*.
Northern Ireland and Channel Islands, Isle of Man, Scottish Highlands and Islands.
We are happy to ship abroad, however please be aware that you are personally liable for any import duty. Should you refuse delivery because of the import duty you will be liable for all incurred shipping costs.
International delivery starts from £20.
Orders shipped outside of the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country. All customs, duties and taxes are to be paid by the recipient. In addition, if shipments are refused by recipient, return shipping charges will be incurred. Original shipping charges will not be refunded. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Please note shipments may come from our partner company F Phillips Co Ltd. / Phillips Office Supplies / Phillips Business Solutions
Payments & Transactions
We only use secure payment systems – we don’t store and can’t access your card details. All Credit and Debit card payments are made over a secure server, so you can shop with the confidence of using one of the World’s leading secure payment providers.
Once you’ve added the items to your basket, go to your basket, and enter your gift voucher code in the “Vouchers & Promo Codes” box. Once you’ve entered your code, this will deduct the amount of voucher credit you have from the order total. If you are having problems, please contact us and we will be happy to help!
Returns & replacements
At Country Frog we want to ensure that you have a pleasurable shopping experience. If your order doesn’t meet expectation once it has arrived we offer a transparent returns policy. You can buy with confidence knowing we will refund or exchange your items as long as it is returned unworn/unused with all swing tags and tags and in its original condition within our returns period. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 14 days of receiving your purchase and returning products within 28 days unless otherwise stated. Unless your item was ordered in specially (including customised boots or helmets) then unfortunately we are unable to accept this return please ensure you have the correct size/style at the time of ordering.
Unfortunately we are unable to accept returns on any customised/specially ordered items (including products designed on configurators). Please ensure you have the correct style/size at the time of ordering as these will not be able to be changed once ordered. If you have any questions or queries regarding any items or sizing please contact us we’re happy to help!
Country Frog doesn’t offer refunds on goods purchased through the showroom or at shows. We are pleased to offer an exchange or credit on any items purchased, provided they are accompanied with a valid receipt or proof of purchase and returned within 5 days of said purchase, complete with original sales ticket and in their original condition, unworn, unmarked and with any and all original packaging.
This returns policy doesn’t apply to sale or discounted items.
This policy does not affect your right to claim a refund or replacement against faulty or misdescribed goods.