Our Return Policy
Faults are to be discussed and reported within 3 days of delivery and returned to us within 10 days of delivery.
We are pleased to offer a refund/cancellation policy on garments and products which have not been personalised, which is in addition to your statutory rights.
Should your non-personalised purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 28 working days after delivery. Your product must be complete, unused and in ‘as new’ condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.
Personalised goods are exempt from the 7-day right to return and are non-returnable except for genuine defects. Once an order has been made for personalization it is then non- returnable. Please give us as much information as possible. If you are unsure about sizing please contact us, we are happy to advise although the final decision lies with the customer. It is important to refer to our size guide when choosing your garment. The sizes vary between garment styles therefore please check the sizing on each style. Once we have embroidered your garment we can not exchange or refund the item.
Country Frog do not accept liability for goods that do not fit. If you require any advice please contact us.
Any safety equipment inclusive of Riding Helmets are not eligible for return.
Please contact us via email, telephone or by writing to us at address below to arrange returns of goods.
Presonalised Item Checklist
- Non Returnable
Standard Item Checklist
- Fault Reported 3 days from delivery
Returned within 28 days of delivery
- Unused & in original packaging
- Post & Packaging Fee